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What is the deference between each movie rating?
- E ( Everyone - open for all ages )
- PG ( Parental Guidance - ages under 13 are required to have parental attendance )
- T ( Teens - Admission only for ages 13 and above )
- 18+ ( Admission only for ages 18 and above )
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Are there any places for guests on wheelchair?
Yes, there are places for wheelchairs in all cinema locations (excluding Laila and Plaza). Also guests on wheelchair can have a lifetime free membership with Cinescape.
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I forgot my username and password. What can I do?
Enter you e-mail address here and choose how you'd like to retrieve your password.
If you have forgotten your username and password, please contact our Call Center 180-3456 to help you out in retrieving them
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How do I recharge my Cinescape Club Card?
You can buy a recharge code from any of our cinemas, or you can recharge it online through our website.
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How early can I book a ticket?
Starting from Wednesday of every week, you may book any movie released throughout week.
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How can I bookonline ticketsat Cinescape?
After creating your Cinescape account, you canbook tickets online by using your registered, Cinescape Club Card or Bank card.
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Can I cancel my online reservation?
Yes, you can cancel your reservation 2 hours before your show starts.
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How many tickets can I book online?
You can book up to 10 tickets per time.
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How will Cinescape refund me if I cancel my online reservation?
It depends on how your booking was made, if by:
- Credit card: the amount will be credited to your Cinescape account.
- Cinescape Club Card: the amount will be credited back to the Club Card.
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How will I know my reservation is successful?
Once your reservation has been successful, a confirmation message will be displayed on yourdevice.
In addition, Cinescape will send SMS and Email confirmation messages to your contact information saved on your Cinescape profile.
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How can I collect my tickets after I reserve online?
After your reservation is successful, simply head to the kiosk machine at the location of your booking and follow the easy instructions displayed and enter your booking code, then your ticket/s will be printed.
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Can I reserve ticket/s through phone?
If you have a Cinescape club card or any credit card, yes, all you have to do is call 180-3456 and our call center agents will be glad to help.
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Can we book a whole cinema theatre?
Of course, you can book any theatre for your birthday parties or meetings, please contact us for more info.
Do you have any other question? Don't hesitate to contact us
